Terms of service

Effective date: 2026-05-09 (draft).

What No Wait MD is

No Wait MD is a Canadian-led brokerage. We match patients to vetted overseas clinics and coordinate the logistics of getting there and back. We are not a medical provider. We don't diagnose, prescribe, or recommend specific treatments. Clinical decisions stay between you and licensed clinicians.

What you get

• Vetting summaries for clinics in our network (accreditations, credentials, complication rates where available).
• Up to three CAD-quoted options for your procedure within 48 hours of submission.
• Trip logistics: flights, hotel near the hospital, ground transport, translator if needed.
• Post-op video check-ins for 30 days, plus help coordinating Canadian follow-up.

What you don't get

• A guarantee that any specific clinic will accept your case.
• A guarantee of any clinical outcome. Medicine has uncertainty; anyone telling you otherwise is selling.
• Coverage for complications outside the agreed scope of care. Your provincial / private insurance is your responsibility.

Pricing

Pricing model is finalising before launch. Whichever model we ship — flat refundable retainer, or commission-only — will be displayed on the contact page before you submit anything. We will never charge you anything you didn't see in writing first.

Cancellation

You can cancel before we book travel for a full refund of any retainer. After travel is booked, our cancellation terms follow the airline / hotel / clinic terms — we pass them through with no markup. We'll always document the cancellation cost ladder in writing before booking.

Limit of liability

No Wait MD's liability is limited to the fees you've paid us. We are not liable for clinical outcomes, trip disruptions outside our control (flight cancellations, weather, visa issues), or third-party service quality (clinics are independently licensed in their jurisdiction).

Disputes

If something goes wrong, email founder@nowaitmd.com first. Real disputes resolve in Alberta provincial court under Alberta law.

Eligibility

• You must be at least 18 years old.
• The procedure must be elective (not acute or emergency).
• You must be medically cleared to fly.
• You're responsible for any required visa, vaccination, or travel insurance.

Acceptable use

Don't submit lead forms on behalf of someone else without their written consent. Don't impersonate a medical professional or provincial health authority. Don't use No Wait MD to broker care for jurisdictions or procedures we don't list.

Changes to these terms

We'll update the effective date above when these terms change. Material changes get an email notification to active customers.

Contact

Founder: founder@nowaitmd.com.