Privacy

Effective date: 2026-05-09 (draft).

What we collect

When you use the No Wait MD lead form, we collect: procedure interest, timeline, budget range, province, email, phone (optional), free-text notes, and the path of the page you submitted from. We also receive your IP address and user-agent string from your browser.

What we use it for

• Replying to your inquiry within 48 hours.
• Matching you to vetted clinics and producing CAD-quoted options.
• Quality-assuring the brokerage process internally (e.g. how long matches take).

What we don't do

• We don't sell, rent, or trade your information to anyone.
• We don't share your details with clinics until you approve a specific match.
• We don't use advertising pixels (no Meta Pixel, LinkedIn Insight, TikTok pixel) on the lead form.
• We don't store sensitive medical information (PHI, diagnostic reports) in our lead system. Anything clinical moves over encrypted email.

Where it's stored

Lead submissions are stored in a Cloudflare Workers KV namespace inside our Cloudflare account. Lead emails are sent through Resend. Both providers process data in compliance with GDPR and PIPEDA frameworks; we hold the data on our side.

How long we keep it

Default retention is 12 months from the date of your submission. After that, the record is deleted unless you've become a customer (in which case our customer retention policy applies — TBD before launch).

Your rights

• Access: email founder@nowaitmd.com for a copy of what we hold about you.
• Deletion: we delete your record within 30 days of a request.
• Correction: we'll fix inaccuracies on request.
• Withdraw consent: opt out of further communication at any time.

Cookies / tracking

We use Cloudflare Analytics for aggregate page-view counts. It's privacy-first (no fingerprinting, no advertising IDs) and doesn't require a cookie banner under Canadian law. We don't use Google Analytics or any other client-side tracker.

Contact

Founder + privacy lead: founder@nowaitmd.com. We answer privacy questions within five business days.

Changes to this policy

We'll update the effective date above when this policy changes. Material changes get an email notification to past leads.